Track-It Field Explanations

1. Set the “Order Received By” to 0-SelfServe

2. Describe the issue as best as you can in the notes field

3. Set your priority to the default 1-Low. This priority setting will elicit a 1 day response.

4. Attach screenshots if applicable

5.Choose your site

6.Choose your Type/Subtype/Category options that best fits your issue.


Service Request – Adding something new, add to the system

Software Enterprise – All Issues troubleshooting and error (sales express, DTI, Affinity)

Software Desktop – Browser related, something wrong with Desktop


Usually will select Sales Express