Track-It Field Explanations
1. Set the “Order Received By” to 0-SelfServe
2. Describe the issue as best as you can in the notes field
3. Set your priority to the default 1-Low. This priority setting will elicit a 1 day response.
4. Attach screenshots if applicable
5.Choose your site
6.Choose your Type/Subtype/Category options that best fits your issue.
Service Request – Adding something new, add to the system
Software Enterprise – All Issues troubleshooting and error (sales express, DTI, Affinity)
Software Desktop – Browser related, something wrong with Desktop
Usually will select Sales Express