Member Area
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  • Internal Resources
  • Client Resources
  • Digital Training
  • GMD Academy
  • SUBSCRIBE
  • Internal Resources
  • Client Resources
  • Digital Training
  • GMD Academy
  • SUBSCRIBE

  • Logging In
    • Logging In & Passwords
  • Menus on Sales Express
    • Menus, Dashboard & Viewing Orders
  • Order Entry
    • Order Options (New, Renew, Edit, View, Cancel, Print)
    • Creating and placing a new order (Inc. multi-market)
    • How to apply an override
    • Copying line items in order
    • Booking Details View in Order Entry
    • Saving a proposal and creating a media plan
    • Searching for orders
  • New Customers
    • How to add a new customer
    • Searching for customers
    • How to add a Prospect
  • Rates & Discounting
    • How to enter a grandfathered rate
    • ROP Rate Card
  • FAQ
    • Multiple insertions & only partial insertion dates known
    • Grandfathered VS Override
    • Customer Status’ Definitions
    • Order Status’ Definitions
    • How can I add a new feature?
    • How can I report incorrect information in Sales Express?
  • Track-It
    • How to Submit a track-it ticket
    • Track-It Field Explanations
  • Contacts & Communication
    • Contacts

Customer Status’ Definitions

Customer Status’ Definitions
  • Active – good to book an order
  • Awaiting Approval – Changes have been made to the client’s settings that have to be approved by A/R – however you can still book ads with the client
  • On Hold – A/R has put the account on hold and you will not be able to book ads until the client is taken off hold – contact A/R to inquire
  • In-Active – the customer has been inactivated in the system – you cannot book ads. Contact A/R for info
Grandfathered VS Override
Order Status’ Definitions


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303 West 5th Ave
Vancouver BC, V5Y 1J6
contact@glaciermediadigital.ca


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